Kazlum Support Ltd

Right Support: Model of Care and setting that maximises people's choice, control and independence

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People lived safely and free from unwarranted restrictions because the service assessed, monitored, and managed safety well. There were comprehensive risk assessments in place covering all aspects of the service and support provided.

People were kept safe from avoidable harm because staff knew them well and understood how to protect them from abuse. The service worked well with other agencies to do so. People were not always able to comment on their safety. However, their body language while interacting with staff was relaxed and positive, which indicated they felt safe.

Medicines were managed safely. Infection control measures were in place. Health and social care professionals were regularly involved in people's care to ensure they received the care and treatment which was right for them.

There were effective staff recruitment and selection processes in place.

Right Care: Care is person-centred and promotes people's dignity, privacy and human rights

Staff provided care that was kind and compassionate. They were supported to reflect on their practice, to

ensure it was person centred, and promoted people's dignity and independence. With the support of a specialist in positive behavioural support (PBS) there were improved outcomes for people through more positive interactions with staff, and increased engagement in activities and the community.

Right Culture: The ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives.

Governance processes were effective. They helped to hold staff to account, keep people safe, protect their rights and ensure good quality care and support.

People's equality, diversity and human rights were respected. The service worked hard to instil a culture of care in which staff truly valued and promoted people's individuality, protected their rights and enabled them to develop and flourish. Overall staff felt supported and valued by the management team promoting a positive and improvement-driven culture

People were supported by staff who had received relevant and good quality training. This included training in the wide range of strengths and issues people with a learning disability and or autistic people may have, mental health needs, communication tools and positive behaviour support.