Crediton Care Services Limited
- Home care
- Dementia care
- Registered since 2016
- Devon, South West
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection moved it down from Good to Requires improvement.
3 years
since the latest rating was published. A rating this old may not show how the service is today.
10 of 109
rated home care services in Devon are rated Requires improvement, like this one.
Crediton Care Services Limited: inspection record
Rated Requires improvement in August 2023, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Kazlum Support Ltd (Good, 8.1 miles away) and Multi Sensory Impairment Enabling (MSIE) (Good, 8.3 miles away).
Nearest home care services:
- – Estice Limited Not yet rated, 7.6 miles away
- – Oak Homecare Not yet rated, 7.6 miles away
- – 31-32, Southernhay East No overall rating, 7.6 miles away
- – Altogether Care - Care At Home Limited Exeter Not yet rated, 7.9 miles away
- G Kazlum Support Ltd Good, 8.1 miles away
About the service
From the Care Quality Commission's inspection report published 3 August 2023. Quoted under the Open Government Licence.
Crediton Care Services Limited is a domiciliary care service supporting adults in the community who require personal care in the Crediton area. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were 20 people using the service who received personal care.
What inspectors found
People told us they felt safe with staff, however the provider had failed to operate effective safeguarding procedures and escalate concerns in line with their policy. Recruitment processes were not consistently in line with legal requirements. This placed people at risk.
Read the rest of CQC's summary
The governance systems in operation at the service had not identified that policy and legal requirements had not been followed evidencing they were not fully effective.
People had care plans in place and the people and relatives we spoke with told us the care provided to them met their needs. We identified that care records required further development to support staff in managing known risks and identify when escalation may be required.
There were sufficient staff to meet people's needs. The provider was currently experiencing staffing challenges and as a result has returned some care packages. At the time of our inspection Crediton Care Services Limited was not taking on any further packages. People told us they received the required level of support with their medicines and told us staff supported them whilst wearing appropriate personal protective equipment.
People commented very positively on the caring nature of staff and the support they received. People said they were involved in choices and decisions regarding their care and support and that their independence was promoted. A person we spoke with told us, "They are excellent. They are conversational, kind and caring. They have built a good liaison with me. They respect me as a person."
Without exception, every person and relative we spoke with told us they would recommend the service to others. Staff told us they were happy in their jobs and were keen to make a positive difference in people's lives. There was positive feedback from people, relatives and staff about the provider.
Questions to ask the service
- Safe was rated Requires improvement on 3 August 2023. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 3 August 2023. Ask about changes in management and what has changed since the report.
- The last rating is 3 years old. Ask what has changed since then.
Registration details
- Registered manager
- Samantha Major
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 3 August 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Crediton Care Services Limited
- Ownership type
- Organisation
- Companies House number
- 9697210 (opens Companies House)
Getting help from Devon County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Devon County Council
- Ask for a care needs assessment
- Phone: 0345 155 1007, Monday to Thursday 9am to 5pm, Friday 9am to 4pm
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Crediton Care Services Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Crediton Care Services Limited.
- When was Crediton Care Services Limited last inspected?
- The Care Quality Commission's latest rating for Crediton Care Services Limited was published on 3 August 2023.
- Who runs Crediton Care Services Limited?
- Crediton Care Services Limited is run by Crediton Care Services Limited.
- What is Crediton Care Services Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 3 August 2023.
Contact
- Phone
- 01363 775274
- Address
- 90 High Street, Crediton, EX17 3LB Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Kazlum Support Ltd (Good, 8.1 miles away) and Multi Sensory Impairment Enabling (MSIE) (Good, 8.3 miles away).
Nearest home care services:
- – Estice Limited Not yet rated, 7.6 miles away
- – Oak Homecare Not yet rated, 7.6 miles away
- – 31-32, Southernhay East No overall rating, 7.6 miles away
- – Altogether Care - Care At Home Limited Exeter Not yet rated, 7.9 miles away
- G Kazlum Support Ltd Good, 8.1 miles away