Herts Homecare

People's experience of using this service: The registered manager was passionate and led by example. They followed best practice and pursued opportunities to improve care and people's experiences to achieve better outcomes. There was an open, honest, caring and positive culture across the service and staff demonstrated they had great values. This was clearly led from the top. The registered manager was also supported by an exceptionally motivated and dedicated service manager. People were supported with a regular staff team to provider consistency. Staff received training which was adapted to their learning style to meet the needs of people they supported.

The staff team were passionate about providing high-quality person-centred care and had passion for keeping people independent in their own homes.

People received care which met their support needs and was developed by placing people at the centre of the support.

People felt safe with the support they were given. Systems and processes were in place for staff to follow to safeguard people from the risk of harm.

People received support from health professionals and staff worked collaboratively with outside agencies. People's care was person centred and the service responded proactively to their changing needs. People were positive about the management of the service and feedback from people was used to improve the service given.