Clarendon Home Care

What inspectors found

From the Care Quality Commission's assessment published 2 October 2024 (assessment visit 15 May 2024). Quoted under the Open Government Licence.

1. Safe

   GGood Good

   The provider operated a positive culture of safety in which safety concerns were reported, investigated and lessons were learned. Staff told us they were encouraged to raise concerns and systems were in place to ensure this happened.

   The provider ensured safe continuity of care between services and policies and procedures supported this. The provider acted appropriately to minimise the risk of abuse. There were clear systems in place for reporting and investigating concerns and staff were trained to recognise the signs of abuse.

   The provider involved people in the management of risks to their health and safety. They took action to support people to reach their goals, while working with them to limit the risks involved. Risks within people’s physical environments as well as their equipment was assessed and mitigated. At our previous inspection we found there was a breach of Regulation 18 (Staffing) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. At this assessment, we found improvements had been made in this area and they were no longer in breach. The provider ensured there were enough suitably qualified staff to support people in a timely manner. Staff received adequate training, induction and ongoing supervision of their performance.

   The provider had policies and procedures in place to minimise the risk of infection. People’s medicines were appropriately managed to ensure they received these on time and accurate records were kept of administration.

2. Caring

   GGood Good

   The provider promoted people’s independence and ensured their choices in relation to their care was maintained. Staff took action to prioritise people’s choices in their care on a daily basis.

3. Responsive

   GGood Good

   The provider was proactive in minimising the risk of inequality of people’s experiences in their care. People’s care plans were written in consultation with people and their families. The provider had clear policies and procedures to support their efforts in minimising the risk of discrimination.

4. Well-led

   GGood Good

   The provider had a clear vision and values for the service which were shared and discussed with staff. Staff demonstrated a clear understanding of the structure and purpose of their roles. The service had capable and compassionate leaders who were trusted by staff. Staff gave good feedback about the registered manager and deputy manager and there were clear systems in place for monitoring the culture and morale of the service. Staff and people using the service felt able to speak up when needed and were confident their viewed would be heard and acted on.

   The provider had clear governance systems in place to manage risks to people’s care. Information was kept securely and shared with appropriate agencies when needed. The provider worked collaboratively with external agencies when required and systems were in place for learning from incidents and improving the service. The provider valued diversity in its workforce and its recruitment policies and procedures supported this.