Bluebird Care Hounslow & Chiswick
Home care, Hounslow
Good
Rated on
Rating from the Care Quality Commission.
Bluebird Care Hounslow & Chiswick: inspection record
Rated Good in November 2024, up from Requires improvement.
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Ratings published by the Care Quality Commission.
Inspected and rated 2 times since 2023. Rated Requires improvement in 2023, then Good in November 2024.
Its last inspection improved it from Requires improvement to Good. The latest rating was published 23 months ago.
How it compares locally
- One of 40 Good home care services in Hounslow, out of 44 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 4 November 2024 (assessment visit 25 October 2024). Quoted under the Open Government Licence.
The date of the assessment was 16 September 2024 to 24 September 2024. We carried out a visit to the service on 24 September 2024.
Bluebird Care Hounslow & Chiswick is a domiciliary care agency. It provides personal care to people living in their own houses and flats. Some people received 24-hour care packages. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our assessment, 22 people were receiving support with personal care.
Read the full summary
The assessment was carried out to follow up on breaches we identified at the last inspection. The rating at the last inspection was requires improvement (published 11 January 2023) when we identified breaches of Regulations relating to safe care and treatment, good governance, and staffing. At this assessment, we found improvements had been made and the provider was no longer breaching any Regulations.
People received safe care which met their needs. People received their medicines safely and as prescribed. People liked the staff who cared for them. Staff were well trained and supported. There were effective systems for monitoring and improving the quality of the service and learning when things went wrong.
The provider had improved the way risks were assessed and managed, how medicines were managed, staff training and support and the governance systems.
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Safe
Good
People received safe care and treatment. There were thorough systems for learning when things went wrong and making improvements. There were systems to help safeguard people from abuse. Staff assessed and planned for risks relating to people's safety and wellbeing. People were involved in these assessments and were able to make choices about risks. There were enough staff and they had been trained and supported to understand about their roles and responsibilities. People received their medicines in a safe way and as prescribed. There were systems to help prevent and control infection.
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Effective
Good
The provider assessed people's needs and choices. People were involved in this and were able to make decisions about their care. Staff monitored people's health and wellbeing and worked with other healthcare professionals to help make sure people's needs were met. Staff provided good quality care and monitored people's needs. People consented to their care and treatment.
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Caring
Good
People had good relationships with the care workers. People were treated with kindness and respect. People were able to make choices about their care. Staff felt well supported.
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Responsive
Good
People received personalised care which met their needs and reflected their preferences. People received care which met their diverse needs.
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Well-led
Good
There was a positive culture at the service. Staff understood the provider's values and wanted to provide good quality care. The management team were experienced, and staff felt well supported by them. There were effective systems for monitoring and improving the quality of the service.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Unit 2, Links Industrial Estate, Popham Close, Hanworth, Feltham, TW13 6JE |
|---|---|
| Neighbourhood | Hanworth, Hounslow |
| Phone | 020 8898 2349 |
| Website | www.bluebirdcare.co.uk/hounslow-chiswick |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Eni Gates Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 12896823 (opens Companies House) |
Nearest alternatives
- – Careroots Ltd Home care, 0.1 miles awayNot yet rated
- G Crown Senior Care Home care, 0.1 miles awayGood
- G Democare Services Limited Home care, 0.1 miles awayGood
- – EURASIA HEALTHCARE SERVICES LTD Home care, 0.1 miles awayNot yet rated
- G Green Care Services Home care, 0.1 miles awayGood
Getting help from London Borough of Hounslow
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Hounslow
- Ask for a care needs assessment
- Phone: 020 8583 3100, Monday to Thursday 9am to 5pm, Friday 9am to 4.45pm
- Support for carers
- Paying for care: London Borough of Hounslow
Checked on the council's website, November 2026.
Common questions
- Does Bluebird Care Hounslow & Chiswick provide nursing care?
- The Care Quality Commission's register does not list nursing care for Bluebird Care Hounslow & Chiswick.
- When was Bluebird Care Hounslow & Chiswick last inspected?
- The Care Quality Commission's latest rating for Bluebird Care Hounslow & Chiswick was published on 4 November 2024.
- Who runs Bluebird Care Hounslow & Chiswick?
- Bluebird Care Hounslow & Chiswick is run by Eni Gates Limited.
- What is Bluebird Care Hounslow & Chiswick's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 4 November 2024.