Crown Senior Care
Home care, Hounslow
Good
Rated on
Rating from the Care Quality Commission.
Crown Senior Care: inspection record
Rated Good in January 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 2 times since 2019. Rated Good in 2019 and January 2025.
It has been rated Good at every inspection since 2019. The latest rating was published 22 months ago.
How it compares locally
- One of 40 Good home care services in Hounslow, out of 44 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 2 January 2025 (assessment visit 24 October 2024). Quoted under the Open Government Licence.
Date of assessment 12 November to 22 November 2024. This was a planned assessment in line with our scheduling guidelines.
This assessment was conducted remotely analysing documentation requested from the service, staff surveys and feedback from people’s relatives.
Read the full summary
Crown Senior Care is a domiciliary care agency that provides personal care to older adults, individuals with dementia, physical disabilities, mental health needs and those who require support to live independently in their own homes. They were supporting 9 individuals at the time of our assessment. The last rating for this service was good (published 12 April 2019). The rating remains good at this assessment.
The service provided person-centred care that promoted the health, well-being, and independence of those they supported. Their needs and choices were assessed. People and their representatives were involved in planning and reviewing their care.
The provider upheld the human rights of everyone involved, always ensuring privacy and confidentiality. The service supported people to make choices and be involved in making decisions. They encouraged independence and recognised the unique needs and aspirations of each person.
The registered manager told us the service’s overarching goal was to place people at the heart of their work, delivering personalised, professional care that prioritised dignity, respect, and independence.
People received person-centred care. Their needs and choices were assessed. People and their representatives were involved in planning and reviewing their care. Staff were kind, caring, well-trained, polite, and respectful. Staff told us that they were happy and well-supported in their roles, with access to the information and training necessary to deliver high-quality care. Care records were clear, detailed, and regularly reviewed to ensure they remain accurate and effective. Medication records were subject to regular audits.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm At our last inspection we rated this key question good. At this inspection the rating has remained good. This meant people were safe and protected from avoidable harm.
People were safely cared for and supported. The provider assessed and planned for risks. Medicines were managed in a safe way. There were enough suitable staff deployed to meet people’s needs and keep them safe. There were procedures to help safeguard people from abuse and these were followed.
We did not assess all the quality statements within this key question. We did not identify concerns relating to these areas which we judged as being met at our last inspection.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last inspection we rated this key question good. At this inspection the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
People’s needs and choices were assessed and planned for. People’s consent to care and treatment had been obtained.
We did not assess all the quality statements within this key question. We did not identify concerns relating to these areas which we judged as being met at our last inspection.
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Caring
Good
Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. At our last inspection we rated this key question good. At this inspection the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
People were treated with kindness and respect. People were supported to make choices and be independent. Staff felt well supported.
We did not assess all the quality statements within this key question. We did not identify concerns relating to these areas which we judged as being met at our last inspection.
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Responsive
Good
Responsive – this means we looked for evidence that the service met people’s needs. At our last inspection we rated this key question good. At this inspection the rating has remained good. This meant people’s needs were met through good organisation and delivery.
People received person-centred care and support which met their needs. The provider had systems for protecting people’s human rights and promoting equality.
We did not assess all the quality statements within this key question. We did not identify concerns relating to these areas which we judged as being met at our last inspection.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last inspection we rated this key question good. At this inspection the rating has remained good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
There were effective systems and processes for monitoring and improving the quality of the service.
We did not assess all the quality statements within this key question. We did not identify concerns relating to these areas which we judged as being met at our last inspection.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Suite 204 Legacy Centre, Hanworth Trading Estate, Hampton Road West, Feltham, TW13 6DH |
|---|---|
| Neighbourhood | Hanworth, Hounslow |
| Phone | 020 8797 0399 |
| Registered manager | Adina Ursu |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 1 inspection report, latest 12 April 2019 (opens the Care Quality Commission website) Latest assessment published 2 January 2025; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Crown Senior Care Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 11153857 (opens Companies House) |
Nearest alternatives
- – Careroots Ltd Home care, less than 0.1 miles awayNot yet rated
- G Democare Services Limited Home care, less than 0.1 miles awayGood
- – EURASIA HEALTHCARE SERVICES LTD Home care, less than 0.1 miles awayNot yet rated
- G Green Care Services Home care, less than 0.1 miles awayGood
- G Muzaana Care Services Ltd Home care, less than 0.1 miles awayGood
Getting help from London Borough of Hounslow
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Hounslow
- Ask for a care needs assessment
- Phone: 020 8583 3100, Monday to Thursday 9am to 5pm, Friday 9am to 4.45pm
- Support for carers
- Paying for care: London Borough of Hounslow
Checked on the council's website, November 2026.
Common questions
- Does Crown Senior Care provide nursing care?
- The Care Quality Commission's register does not list nursing care for Crown Senior Care.
- When was Crown Senior Care last inspected?
- The Care Quality Commission's latest rating for Crown Senior Care was published on 2 January 2025.
- Who runs Crown Senior Care?
- Crown Senior Care is run by Crown Senior Care Limited.
- What is Crown Senior Care's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 2 January 2025.