Democare Services Limited
Home care, Hounslow
Good
Rated on
Rating from the Care Quality Commission.
Democare Services Limited: inspection record
Rated Good in October 2021.
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Ratings published by the Care Quality Commission.
Rated Good in October 2021.
The latest rating was published about 5 years ago.
How it compares locally
- One of 40 Good home care services in Hounslow, out of 44 with a rating.
About the service
From the Care Quality Commission's inspection report published 14 October 2021. Quoted under the Open Government Licence.
Legacy Centre known as Democare Services Limited is a domiciliary care agency. It provides personal care and support to people who live in their own homes. At the time of inspection there were three people receiving personal care. This included older people and people living with dementia.
What inspectors found
People and their relatives spoke highly of the care the service provided. They described staff as kind and compassionate who went above and beyond to ensure they received high quality care. They felt safe and supported by staff who genuinely cared for them.
People were safeguarded from the risk of abuse. The registered manager and staff were aware of their responsibilities to keep people safe and could explain the actions they would take to protect the interests of the people they supported.
Read the full summary
Risks to people and within their home environments were assessed and well managed. Staff understood infection control procedures and had received training to protect people from infection risks associated with COVID-19.
The service had employed sufficient numbers of staff to deliver the care and support people required. Staff were fully trained and received an induction which involved shadowing the registered manager. Staff told us they felt valued and could seek advice from the registered manager.
There were systems and processes in place to assess, monitor and improve the quality of the care being provided. The service worked in collaboration with people and their relatives by seeking people's opinions to develop care plans that were person centred. The registered manager also worked closely with health care professionals to make sure people received the appropriate care and support.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Questions to ask the service
- The last rating is 5 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Suit No 104 Legacy Centre, Hanworth Trading Estate, Hampton Road West, Feltham, TW13 6DH |
|---|---|
| Neighbourhood | Hanworth, Hounslow |
| Phone | 020 8755 5844 |
| Website | www.demo-cs.co.uk |
| Registered manager | Sarita Joshi |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 1 inspection report, latest 14 October 2021 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Democare Services Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 11871485 (opens Companies House) |
Nearest alternatives
- – Careroots Ltd Home care, less than 0.1 miles awayNot yet rated
- G Crown Senior Care Home care, less than 0.1 miles awayGood
- – EURASIA HEALTHCARE SERVICES LTD Home care, less than 0.1 miles awayNot yet rated
- G Green Care Services Home care, less than 0.1 miles awayGood
- G Muzaana Care Services Ltd Home care, less than 0.1 miles awayGood
Getting help from London Borough of Hounslow
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Hounslow
- Ask for a care needs assessment
- Phone: 020 8583 3100, Monday to Thursday 9am to 5pm, Friday 9am to 4.45pm
- Support for carers
- Paying for care: London Borough of Hounslow
Checked on the council's website, November 2026.
Common questions
- Does Democare Services Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Democare Services Limited.
- When was Democare Services Limited last inspected?
- The Care Quality Commission's latest rating for Democare Services Limited was published on 14 October 2021.
- Who runs Democare Services Limited?
- Democare Services Limited is run by Democare Services Limited.
- What is Democare Services Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 14 October 2021.