Muzaana Care Services Ltd
Home care, Hounslow
Good
Rated on
Rating from the Care Quality Commission.
Muzaana Care Services Ltd: inspection record
Rated Good in March 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 2 times since 2019. Rated Good in 2019 and March 2025.
It has been rated Good at every inspection since 2019. The latest rating was published 19 months ago.
How it compares locally
- One of 40 Good home care services in Hounslow, out of 44 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 5 March 2025 (assessment visit 19 December 2024). Quoted under the Open Government Licence.
This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats. At the time of our assessment, 19 people were using the service. Most people using the service were older adults.
Date of assessment: 29 January – 5 February 2025.
Read the full summary
We carried out this assessment based on the date of our last rating. The last rating for this service was good (published 25 October 2019). The service remains good. People received safe care. Risks had been assessed and planned for. People received their medicines safely and as prescribed. There were enough staff and people were cared for by the same familiar staff, who knew them well. People’s needs had been assessed and they were able to make choices about their care. People were treated with kindness and respect. People were supported to learn skills and maintain independence. Staff felt well supported and had opportunities to learn about best practice. There were effective systems for monitoring and improving the quality of the service.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last inspection we rated this key question good. At this inspection the rating has remained good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last inspection we rated this key question good. At this inspection the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.
At our last inspection we rated this key question good. At this inspection the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the service met people’s needs.
At our last inspection we rated this key question good. At this inspection the rating has remained good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last inspection we rated this key question requires improvement. At this inspection the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Hanworth Trading Estate, Hampton Road West, Feltham, TW13 6DH |
|---|---|
| Neighbourhood | Hanworth, Hounslow |
| Phone | 020 8755 5837 |
| Website | www.muzaanacareservices.com |
| Registered manager | Paulina Lubega |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 1 inspection report, latest 25 October 2019 (opens the Care Quality Commission website) Latest assessment published 5 March 2025; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Muzaana Care Services Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 10775161 (opens Companies House) |
Nearest alternatives
- – Careroots Ltd Home care, less than 0.1 miles awayNot yet rated
- G Crown Senior Care Home care, less than 0.1 miles awayGood
- G Democare Services Limited Home care, less than 0.1 miles awayGood
- – EURASIA HEALTHCARE SERVICES LTD Home care, less than 0.1 miles awayNot yet rated
- G Green Care Services Home care, less than 0.1 miles awayGood
Getting help from London Borough of Hounslow
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Hounslow
- Ask for a care needs assessment
- Phone: 020 8583 3100, Monday to Thursday 9am to 5pm, Friday 9am to 4.45pm
- Support for carers
- Paying for care: London Borough of Hounslow
Checked on the council's website, November 2026.
Common questions
- Does Muzaana Care Services Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Muzaana Care Services Ltd.
- When was Muzaana Care Services Ltd last inspected?
- The Care Quality Commission's latest rating for Muzaana Care Services Ltd was published on 5 March 2025.
- Who runs Muzaana Care Services Ltd?
- Muzaana Care Services Ltd is run by Muzaana Care Services Ltd.
- What is Muzaana Care Services Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 5 March 2025.