A Kind Homecare Hinckley & Bosworth

Date of assessment: 27 November to 2 December 2024. A Kind Homecare Limited is a domiciliary care agency that provides care and support to people living in their own homes. At the time of our assessment there were 40 people receiving support with personal care. People were protected and kept safe. Staff understood people’s needs and managed any risks related to their care. There were enough staff with the right skills, qualifications and experience. The provider made sure staff received training and regular support in their roles. People and their relatives were fully involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. The registered manager worked closely with people, their relatives and health and social care professionals to ensure the best outcomes. Staff involved people in decisions and made sure they understood their care and treatment to enable them to give informed consent. People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. Staff responded to people in a timely way. People knew how to give feedback and were confident the provider would take it seriously. People received fair and equal care and treatment. Managers and staff had a shared vision and culture based on personalised care, respect and trust and The culture of the service was extremely friendly, open and transparent where people's and staff voices were listened to in order to continually improve the quality of care. The management team were visible and supportive to both people, relatives and staff and had good oversight of the care provided. They were instrumental in continually developing the service to meet and maximise people's outcomes.