Heroic Care Ltd

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

People'S experience of using this service: People consistently told us how they were treated with exceptional kindness and respect. We received overwhelmingly positive feedback about how staff were supportive and went the extra mile to get care just right for people.

People received highly personalised and flexible care and support, tailored to their specific needs and preferences. Each person was seen as an individual, with their own social and cultural diversity, values and beliefs. Staff invested time to get to know and appreciate the preferences and experiences of people who received a service.

People told us they felt safe when being supported with care. Relatives told us all the staff worked in a way that respected their family member's privacy and dignity. The providers had a culture of supporting people to live their own lives to the best of their ability. This ethos was infused throughout the service. Staff told us they felt valued by the organisation.

Staff and the management team described how care staff often went beyond their scheduled duties, supporting people outside their normal working hours, enabling them to go on holiday or take part in community based activities.

Safe recruitment practices were followed and appropriate checks had been undertaken, which made sure only suitable staff were employed to provide care for people.

People's needs were assessed before a service commenced and care was delivered in line with standards, guidance and the law.

Staff were highly motivated and well supported to provide care to people through the training and supervision they received. There was an induction, training and development programme, which supported staff to gain relevant knowledge and skills.

The service was well managed and people and their relatives consistently praised the passion and drive of the providers and their motivation to provide a high quality service. Relatives consistently told us they would positively recommend the service to other people.

More information about the service is contained in the full report.