Homepeace Ltd

People's needs were assessed, and care plans were in place, These required further development to ensure records reflected the personalised care people received. People were cared for by staff who had been trained to carry out their roles and who were knowledgeable about the care people needed. People were enabled to maintain their health and well being. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and their relatives told us they were cared for by kind, compassionate and respectful staff. Staff understood the need to respect people's privacy and dignity and supported people to maintain their independence.

Staff were knowledgeable about people's needs, preferences and wishes as to how they wanted their care to be provided. People's communication needs were met. There was a complaints procedure in place and people were encouraged and supported to share any concerns about their care.

People, relatives and staff were very positive about the registered manager. They described a service with strong values that placed people at the core of their care and an open culture that encouraged shared learning.