Be Caring Leeds

People's needs were reflected in their care planning and risk assessments. Care plans and risk assessments set out people's needs in sufficient detail for staff to provide them safe care. People received their medicines as prescribed. There were good processes in place to safeguard people from the risk of abuse and staff received safeguarding training. There were processes in place review accidents and incidents to ensure learning.

People's needs were comprehensively assessed and re-assessed to ensure the plan of care was in line with their current needs. People received care from staff who were were trained and competent in their role. Staff competency was assessed to ensure training was effective. The service worked well with other organisations and healthcare professionals to ensure people received joined up care. Care was planned in line with best practice guidelines.

The care provided was exceptionally individualised. The care people were provided with enhanced their lives and we saw numerous examples of people being supported by staff who were exceptionally kind, caring and respectful.

Care was personalised to the individual and people's feedback was sought to improve the service. People felt confident complaints would be acted upon. The manager understood their responsibilities and there was a process in place to obtain information about how people communicate. The registered manager had been proactive in responding to feedback received and had implemented changes based on feedback.

The provider had an exceptionally effective audit and governance system in place to provide oversight of service quality. Action was taken promptly where required to improve the quality and safety of the service. Staff felt exceptionally supported in their role and there was a positive culture at all levels.