Be Caring Manchester

Date of assessment: 29 Jan to 20 March 2025.

The assessment was triggered by intelligence we received about poor care. This was sent in anonymously and was not substantiated during the onsite visit.

This service has been rated good. People and families we spoke with raised some concerns about staff training and receiving visits from unfamiliar staff at weekends. The provider responded proactively to resolve the concerns raised during the course of the assessment. Our review of induction and training processes did not find any concerns.

People were safe and supported by staff who understood how to protect them from abuse and avoidable harm. Care plans had improved since the last inspection and now contained the right level of detail. Staffing levels were safe. Staff were recruited safely. The service had safe systems in place for the appropriate and safe handling of medicines.

People and their families were consulted about the care provided and were supported to achieve outcomes to improve their health and wellbeing. The service worked well with other health and social care professionals and supported people to achieve good outcomes. There was good support in place for staff. We spoke to 19 staff. They told us they were valued and received the support they required.

Staff supported people to understand their rights. Staff had received relevant training. There were a low level of complaints and people were able to contact the service to raise concerns if required.

The provider had a very clear vision, strategy and culture. The management team were professional and passionate about providing high quality care and this was supported by the systems they had in place. Clear plans were in place to further develop the service with the aim of achieving an outstanding rating.