Village 135

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Medicines were managed safely. Risk assessments and appropriate care plans had been developed to meet people's needs. There were enough safely recruited staff to meet the needs of people using the service. Staff received an induction when they started work. Ongoing training was provided to the staff team to ensure their skills and knowledge remained up to date. Safe infection control procedures in place, along with good staff practice, reassured people they would be kept safe from the spread of infection.

The core team of staff supported the same people as much as possible. This meant the staff knew the people they cared for well. Staff understood how to promote people's independence and ensured the care they provided treated people with dignity and respect. People's communication needs were considered and met.

The registered manager understood their responsibilities. Quality assurance processes were robust. The registered manager, supported by other senior staff, could monitor standards of care delivery with a range of checks and audits. Staff were well supported by the care coordinator, registered manager and wider company management.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.