Angel Home Care Service Private Limited
- Home care
- Dementia care
- Registered since 2012
- Stockport, North West
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection moved it down from Good to Requires improvement.
6 months
since the latest rating was published.
8 of 48
rated home care services in Stockport are rated Requires improvement, like this one.
Angel Home Care Service Private Limited: inspection record
Rated Requires improvement in April 2026, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Equality Homecare Services Limited (Good, 0.5 miles away) and Helping Hands Cheadle (Good, 0.7 miles away).
Nearest home care services:
- G Equality Homecare Services Limited Good, 0.5 miles away
- G Helping Hands Cheadle Good, 0.7 miles away
- G True Homecare Limited Good, 0.8 miles away
- – Companion Homecare Greater Manchester Not yet rated, 0.8 miles away
- G Village 135 Good, 0.8 miles away
What inspectors found
From the Care Quality Commission's assessment published 22 April 2026 (assessment visit 2 March 2026). Quoted under the Open Government Licence.
The assessment took place between 5 March and 23 March 2026.
This assessment was undertaken in response to the aged rating.
We reviewed 32 quality statements as part of this assessment.
Angel Homecare is a domiciliary care agency providing personal care to people living in their own homes. The service supports a range of individuals, including older people, people living with dementia, and those with physical disabilities, mental health needs, and sensory impairments. At the time of our assessment, 88 people were receiving the regulated activity of personal care.
- Safe No rating
- Effective Good
- Caring Good
- Responsive No rating
- Well-led No rating
Read the rest of CQC's summary
Our assessment included a visit to the provider’s office, speaking with people using the service and their relatives, and talking with staff, including the Registered Manager.
People told us they were supported by staff who knew them well and treated them with kindness and respect. Staff promoted people’s independence and encouraged them to make choices about the care and support they received. The provider had established positive working relationships with external partners and stakeholders to support people’s outcomes.
However, we found concerns in several areas. People’s care plans were not always sufficiently detailed, person‑centred, or reflective of their individual needs, preferences, and aspirations. Risk assessments were not always robust, which meant potential risks to people’s health, safety, and wellbeing were not consistently identified or mitigated. Recruitment processes were not always safe, and the provider had governance systems and oversight arrangements in place, but these were not consistently effective. These systems had not identified the concerns we found during this assessment.
Due to the concerns identified, we have asked the provider to submit an action plan setting out how they will address the areas requiring improvement and the timescales for doing so.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement.
This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to governance at the service.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people were supported and treated with dignity and respect, and involved as partners in their care.
-
Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement.
This meant people’s needs were not always met.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement.
This meant the governance and oversight of the service were not always robust, consistent and effective.
The service was in breach of legal regulation in relation to governance of the service.
Questions to ask the service
- Safe was rated Requires improvement on 22 April 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Responsive was rated Requires improvement on 22 April 2026. Ask to see how care plans are kept up to date, how complaints are handled.
- Well-led was rated Requires improvement on 22 April 2026. Ask about changes in management and what has changed since the report.
Registration details
- Registered manager
- Bindu Pal
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Older People, Physical Disability, Sensory Impairment
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 2 June 2018. Latest assessment published 22 April 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
- Companies House number
- 07925464 (opens Companies House)
Getting help from Stockport Metropolitan Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Stockport Metropolitan Borough Council
- Ask for a care needs assessment
- Phone: 0161 217 6029, Monday to Friday 8am to 4.30pm. Out-of-hours emergencies: 0161 718 2118
- Support for carers
- Paying for care: Stockport Metropolitan Borough Council
Checked on the council's website, November 2026.
Common questions
- Does Angel Home Care Service Private Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Angel Home Care Service Private Limited.
- When was Angel Home Care Service Private Limited last inspected?
- The Care Quality Commission's latest rating for Angel Home Care Service Private Limited was published on 22 April 2026.
- Who runs Angel Home Care Service Private Limited?
- Angel Home Care Service Private Limited is run by Angel Home Care Service Private Limited.
- What is Angel Home Care Service Private Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 22 April 2026.
Contact
- Phone
- 0161 511 2274
- Address
- 27 Church Road, Gatley, Cheadle, SK8 4NG Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Equality Homecare Services Limited (Good, 0.5 miles away) and Helping Hands Cheadle (Good, 0.7 miles away).
Nearest home care services:
- G Equality Homecare Services Limited Good, 0.5 miles away
- G Helping Hands Cheadle Good, 0.7 miles away
- G True Homecare Limited Good, 0.8 miles away
- – Companion Homecare Greater Manchester Not yet rated, 0.8 miles away
- G Village 135 Good, 0.8 miles away