Equality Homecare Services Limited

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

Assessments were undertaken to ensure the service could meet people's needs. Assessments captured the support needed with personal care, eating and drinking and the management of medicines. The manager liaised with health and social care professionals to ensure people received the right support at the right time. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were well cared for and told us, the staff team were kind and respectful. Staff knew people well and could describe people's needs. Staff provided dignified care to people and people looked forward to their visits.

Care plans captured people's needs and had been developed with people and their families. Staff were familiar with care plans and they were regularly reviewed to ensure they remained accurate. A complaints procedure was in place and people felt confident to make a complaint but had not needed to. No complaints had been received since the inspection in September 2016.

The service was well-led, and people and staff were complimentary about the support from the registered manager and the manager. Audits to monitor and improve the service were in place and regular feedback was obtained from people to assure the provider, the service was providing high quality care. Feedback was positive.