Hills Independent Homecare Service
- Home care
- Registered since 2010
- Cambridgeshire, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Rated Good at every inspection since 2015.
3 years
since the latest rating was published.
74 of 87
rated home care services in Cambridgeshire are rated Good, like this one.
Hills Independent Homecare Service: inspection record
Rated Good in March 2024.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Clarity Care Providers Ltd Not yet rated, 0.4 miles away
- – Gella Care Services Ltd Not yet rated, 0.8 miles away
- – Cherish Social Care Ltd Cambridge Not yet rated, 1.1 miles away
- – In Faith Care – Cambridge Not yet rated, 1.2 miles away
- G Mears Care - St Neots Good, 1.6 miles away
What inspectors found
From the Care Quality Commission's assessment published 14 March 2024 (assessment visit 10 January 2024). Quoted under the Open Government Licence.
Hills Independent Homecare Service is a domiciliary care agency providing personal care to people in their own homes. At the time of our inspection there were 12 people using the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene, medicine and eating. Where they do, we also consider any wider social care provided. We looked at 6 quality statements; Safeguarding; Involving people to manage risks; Safe and effective staffing; Independence, choice and control, Equity in experiences and outcomes, governance and management.
- Safe Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
People and their relatives were very happy with the service provided by the staff. A person told us, "I am very happy they look after me very well".
There were enough staff employed to meet people’s care needs. They had been recruited well, had received appropriate training and felt well-supported by their manager. Staff knew how to report any concerns so that people were protected from avoidable harm. Potential risks to people were assessed and staff followed guidance to minimise the risks. People felt safe with the staff. They received their medicines safely and staff followed infection prevention and control procedures.
Staff treated people with respect and upheld their privacy and dignity. Care plans were written with the person and their relatives: they detailed the care each person needed and how that person wanted their care delivered by the staff. Information was available in accessible formats and people knew who to contact if they had any concerns.
We received positive feedback from people, their relatives and staff about the service and the way it was managed. The registered manager was approachable and very well-liked. They managed the service well and understood her regulatory responsibilities to inform people if anything went wrong and when to notify CQC.
-
Safe
Good
People were protected from the risk of harm and abuse. People were supported to understand and manage risk. Care plans were clear and provided sufficient guidance to staff to keep people safe. There were sufficient and appropriately trained staff in place to support people.
-
Caring
Good
Staff treated people with respect and upheld their privacy and dignity. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
-
Responsive
Good
People were in control of their care and support. The provider was proactive in obtaining feedback.
-
Well-led
Good
The registered manager managed the service well and understood their regulatory responsibilities to inform people if anything went wrong and to notify CQC about specific events. Audits were carried out to ensure a high-quality service was provided.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Karen Hill
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Older People
Inspection report
Read the full inspection report (opens the Care Quality Commission website)6 inspection reports, latest 25 November 2017. Latest assessment published 14 March 2024; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Partnership
Getting help from Cambridgeshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Cambridgeshire County Council
- Ask for a care needs assessment
- Phone: 0345 045 5202, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Cambridgeshire County Council
Checked on the council's website, November 2026.
Common questions
- Does Hills Independent Homecare Service provide nursing care?
- The Care Quality Commission's register does not list nursing care for Hills Independent Homecare Service.
- When was Hills Independent Homecare Service last inspected?
- The Care Quality Commission's latest rating for Hills Independent Homecare Service was published on 14 March 2024.
- Who runs Hills Independent Homecare Service?
- Hills Independent Homecare Service is run by Hills Independent Homecare Service.
- What is Hills Independent Homecare Service's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 14 March 2024.
Contact
- Phone
- 01480 353227
- Address
- HIHS, 83 Duck Lane, Eynesbury, St Neots, PE19 2DE Map (opens Google Maps)
Compare nearby
- – Clarity Care Providers Ltd Not yet rated, 0.4 miles away
- – Gella Care Services Ltd Not yet rated, 0.8 miles away
- – Cherish Social Care Ltd Cambridge Not yet rated, 1.1 miles away
- – In Faith Care – Cambridge Not yet rated, 1.2 miles away
- G Mears Care - St Neots Good, 1.6 miles away