Mears Care - St Neots

At the time of inspection, the service was supporting 89 people, 62 of which were being supported with personal care.

Governance processes were in place, Staff understood their roles and responsibilities. The registered manager continually improved the service using action plans from regular auditing, feedback from surveys, compliments and complaints. People told us they felt supported to have a voice. One relative said, "[Provider] seems well organised and we have a good communication chain.

Staff understood the importance of promoting choice and personalised care. People were given maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. Staff received training to ensure they were competent in providing and meeting people's needs. People told us their needs and preferences had been assessed before care was provided and reviews took place regularly. People told us they felt listened to and confirmed they received their support at a time convenient for them.

The registered manager ensured people received care from consistent staff which supported the development of positive relationships. People knew which staff to expect for their care visit and told us they were supported to maintain and develop their interests. People were provided with information on how to raise a concern or complaint. People told us they had no complaints but knew who to contact should they need too. People and relatives told us communication with staff and the registered manager was excellent. People told us they were extremely happy with the care and services provided.