Bluebird Care (Norwich & North Norfolk)

At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

Right Support: Model of Care and setting that maximises people's choice, control and independence

People, relatives, and staff were asked their opinion about the service and were listened to. There was effective communication. There were enough staff and people did not experience late or missed calls. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: Care is person-centred and promotes people's dignity, privacy and human rights People were supported to stay safe. Safeguarding concerns were identified and reported as required. Medicines were managed safely. Staff wore personal protective equipment and displayed good hygiene practices.

Right Culture: The ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives. There was a positive culture. Staff felt well supported and enjoyed working for the service. There were effective governance systems in place. These helped identify any issues and actions were taken to develop and improve the service.