Jigsaw Homecare Ltd

Jigsaw Homecare Ltd was last rated requires improvement (published 19 August 2022). This assessment was undertaken due to age of the rating.

An assessment has been undertaken of a specialist service that is registered for use by autistic people or people with a learning disability. At the time of the assessment, the service was not used by anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

People received safe care from a small team of consistent staff members who knew them well. Where people were supported with medicines, this was done safely and records, such as medicine administration records, accurately reflected the support people received. Care plans were person centred and detailed how people wished to be supported. Where people needed support with specific conditions and/or equipment, care plans contained clear guidance for staff on how to support people and actions to be taken in the event of an emergency.

Practical training such as medicines and manual handing were done in house by qualified staff members enabling the provider to refresh this training as needed, this included when new risks had been identified or when people needed new equipment. This ensured people received safe and effective care consistently.

While audits and quality monitoring processes implemented by the registered manager were limited, care was found to be provided safely and inline with people’s wishes and we saw evidence of feedback being acted on quickly and effectively. This included sharing lessons learned with staff where needed.