Mencap - Mansfield Domiciliary Care Agency

People lived in their own accommodation either in a flat within a complex, a house with shared communal areas or a flat or bungalow in the community.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

There were enough staff to support people in the way they wished, and the provider had undertaken recruitment checks which assured people were cared for by suitable staff. People were protected against the risk of infection and received their medicines on time.

People were supported to maintain good health and nutrition. Information was provided to people in an accessible format to enable them to make decisions about their care and support.

People were supported to have maximum choice and controls of their lives and staff supported them in the least restrictive ways possible; the policies and systems in the service supported this practice.

People were well cared for and supported to live as full a life as possible within their local community. They were enabled to pursue their interests and be involved with activities within the community.

Staff encouraged and supported people to fulfil their aspirations and desires. They had the knowledge and skills to support people in the way they wished, respecting their individuality and encouraging them to remain as independent as possible.

People knew how to raise a concern or make a complaint and the provider had implemented effective

systems to manage any complaints received.

The service had a positive ethos and an open culture. The registered manager was approachable, understood the needs of people, and listened to staff and relatives. There were systems in place to monitor the quality of the service and drive improvements.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.