Bury Home Care

People received a safe service. Risks were assessed and mitigated by staff working with other healthcare professionals to promote positive risk taking in the reablement process.

Staff spoke highly about the training and support provided. They told us they felt valued and supported both to provide high quality care and with their own development which, in turn, resulted in outstanding support for people. They told us they were proud to work for an organisation that provided high quality care

The service had an open and caring culture. People told us how supportive and caring staff were towards them. This caring and open culture was reflected throughout the service by the way staff worked as a team and with other healthcare professionals.

A thorough assessment of people's needs before they left hospital meant that they received care which effectively met their needs and enabled them to regain lost skills. This included the prompt supply of equipment facilitated by joint working between the service and the local CCG.

Care plans reflected people's needs. They were constantly updated and adapted as people's needs changed as their reablement progressed. This supported people to achieve ambitious reablement goals within a realistic time scale.

Through joint working with the local Clinical Commissioning Group the service had significantly reduced the

amount time of between people being assessed as able to leave hospital and actually going home with the necessary support in place.

Staff and other healthcare professionals considered the service was exceptionally well run with a knowledgeable manager.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.