Ross Nursing Services Limited

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People were safely cared for. Care workers understood how to protect and safeguard people. Risks to people were assessed and mitigated, which reduced the risk of harm. Where people required support with their dietary needs, health and with their medicines, this was done safely. Infection control processes protected people from the risks of cross infection.

People's care needs were assessed and planned for. Care plans contained person- centred information that reflected individual choices and preferences. These were kept under regular review.

There were enough care workers safely recruited, trained and supported appropriately to cover the scheduled visits to people. People and relatives confirmed they were supported by care workers they were familiar with. Effective systems were in place to monitor whether the visits took place as planned.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Effective systems for managing the service and monitoring quality and safety were in place. People were asked for their views and their feedback used to improve the service and make any necessary changes.

People and relatives were complimentary of the service they received, approach of their care workers and the management team and said they would or had recommended the service.