Your Quality Care Services Ltd (Debden)

People's care was personalised. People were able to make choices about how they received their care and the provider responded flexibly to meet people's support preferences. Staff arrived at the agreed time and people had not experienced any missed care visits. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Risks to people's safety were assessed and monitored and the provider had systems in place to safeguard people from the risk of abuse. Staff knew how to recognise and report any concerns about people's safety. Staff received medicines training and the provider had processes in place to monitor the safe administration of medicines. The provider ensured staff had access to appropriate personal protective equipment [PPE] and safe infection prevention and control processes were in place.

People and relatives told us the staff were kind and caring in their support. Staff received an induction when starting in their role and had completed a range of relevant training to develop their skills and knowledge. Staff told us they felt supported in their roles and were able to give feedback and discuss any issues in the service.

The provider had effective systems in place to monitor the quality and safety of the service. People's relatives spoke positively about the culture and leadership of the service. They told us the management team were approachable and quick to respond to any feedback or concerns. The provider worked alongside other healthcare professionals when appropriate in order to meet people's needs and support them to achieve good outcomes.