Elmbridge
- Home care
- Dementia care
- Registered since 2022
- Surrey, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
7 months
since the latest rating was published.
177 of 209
rated home care services in Surrey are rated Good, like this one.
Elmbridge: inspection record
Rated Good in March 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Mrs Sylvia Ardo White Not yet rated, 0.3 miles away
- G Green Arrow Homecare LTD Good, 0.8 miles away
- – Voss Care Group LTD Not yet rated, 0.8 miles away
- G Bright Care Cranleigh Good, 1 mile away
- G Novus Care Limited - Surrey Good, 1 mile away
What inspectors found
From the Care Quality Commission's assessment published 23 March 2026 (assessment visit 19 February 2026). Quoted under the Open Government Licence.
Date of assessment: 27 February 2026 – 3 March 2026.
Elmbridge is a homecare service providing care and support to residents of Elmbridge Retirement Village. CQC onlyinspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our assessment the service supported 12 people with personal care.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
Staff were always available when people needed them. Staff were recruited safely and had access to the induction, training and support they needed to carry out their roles.
Staff completed safeguarding training and understood their responsibility to protect people from abuse or poor practice. The registered manager shared information with relevant agencies when safeguarding concerns were raised.
Staff provided people’s care in a safe way while promoting their independence. People’s medicines were managed safely. Staff knew how to minimise the risk of infection and had access to personal protective equipment when they needed it.
The provider promoted a culture of improvement. Incidents were reviewed and discussed to identify and implement learning.
The management team and staff worked well with people’s families and other professionals to achieve good outcomes for people.
The service had an open culture in which people were encouraged to speak up if they had concerns or suggestions.
The provider’s governance systems enabled effective management oversight of the service and the care provided.
Staff were well supported by the management team and had access to advice and guidance when they needed it. Staff worked well together to meet people’s needs and there was a strong sense of teamwork.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment of the service. We have rated this key question good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment of the service. We have rated this key question good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment of the service. We have rated this key question good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs. This is the first assessment of the service. We have rated this key question good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment of the service. We have rated this key question good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Jade Hill
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
- Companies House number
- 07398706 (opens Companies House)
Your Quality Care Services Limited runs 10 services in England, 6 of them in the South East. 8 are rated Good or Outstanding, 1 is rated Requires improvement or Inadequate and 1 has no rating yet.
Other services run by Your Quality Care Services Limited
- G Your Quality Care Services Limited Good. Home care, Surrey
- G Your Quality Care Services Limited (Avon Park) Good. Home care, Wiltshire, South West
- G Your Quality Care Services Limited (Gradwell) Good. Home care, East Sussex
- G Your Quality Care Services Limited (Lime Tree) Good. Home care, Warwickshire, West Midlands
See all 10 services run by Your Quality Care Services Limited
Getting help from Surrey County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Surrey County Council
- Ask for a care needs assessment
- Phone: 0300 200 1005, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Surrey County Council
Checked on the council's website, November 2026.
Common questions
- Does Elmbridge provide nursing care?
- The Care Quality Commission's register does not list nursing care for Elmbridge.
- When was Elmbridge last inspected?
- The Care Quality Commission's latest rating for Elmbridge was published on 23 March 2026.
- Who runs Elmbridge?
- Elmbridge is run by Your Quality Care Services Limited. It runs 10 services in England, 6 of them in the South East.
- What is Elmbridge's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 23 March 2026.
Contact
- Phone
- 07948 090462
- Address
- Elmbridge Road, Essex Drive, Cranleigh, GU6 8TR Map (opens Google Maps)
Compare nearby
- – Mrs Sylvia Ardo White Not yet rated, 0.3 miles away
- G Green Arrow Homecare LTD Good, 0.8 miles away
- – Voss Care Group LTD Not yet rated, 0.8 miles away
- G Bright Care Cranleigh Good, 1 mile away
- G Novus Care Limited - Surrey Good, 1 mile away