Your Quality Care Services Limited
- Home care
- Dementia care
- Registered since 2016
- Ewell, Surrey, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Rated Good at every inspection since 2017.
3 months
since the latest rating was published.
177 of 209
rated home care services in Surrey are rated Good, like this one.
Your Quality Care Services Limited: inspection record
Rated Good in July 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Knightsbridge Care Limited Good, less than 0.1 miles away
- G Apex Prime Care - Mid Surrey Good, 0.1 miles away
- G Alina Homecare - Epsom & Ewell Good, 0.1 miles away
- G Redroof House Supported Living Good, 0.8 miles away
- G Bluebird Care (Epsom, Kingston & Sutton) Good, 0.9 miles away
What inspectors found
From the Care Quality Commission's assessment published 30 July 2026 (assessment visit 18 June 2026). Quoted under the Open Government Licence.
Date of assessment 20 June 2026 to 4 July 2026.
The service provides personal care support to older people, people with dementia, and people with physical disabilities. The service was supporting 12 people with a regulated activity at the time of the inspection.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
There were systems in place to safeguard people from abuse. There were enough staff who had sufficient travel time between visits. People had care plans which had clear information about people’s daily routines. People’s needs were thoroughly assessed before they began receiving support, and staff told us they had enough information about people before supporting them. Staff received a range of training and spoke positively about the support they received from leaders.
The service was well led. There was an open-door policy for staff to raise concerns at any time. Leaders promoted equality, diversity and inclusion. Leaders engaged well with healthcare professionals.
However, medicine related documents were not always in place or of good quality. Care plans did not always contain clear information about risks people faced and how to mitigate these, and some lacked information relating to people’s health conditions and how these affected people. People did not have information in their care plans about their end of life wishes.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Tracy Andrews
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Physical Disability
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 24 September 2019. Latest assessment published 30 July 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
- Companies House number
- 07398706 (opens Companies House)
Your Quality Care Services Limited runs 10 services in England, 6 of them in the South East. 8 are rated Good or Outstanding, 1 is rated Requires improvement or Inadequate and 1 has no rating yet.
Other services run by Your Quality Care Services Limited
- G Elmbridge Good. Home care, Surrey
- G Your Quality Care Services Limited (Avon Park) Good. Home care, Wiltshire, South West
- G Your Quality Care Services Limited (Gradwell) Good. Home care, East Sussex
- G Your Quality Care Services Limited (Lime Tree) Good. Home care, Warwickshire, West Midlands
See all 10 services run by Your Quality Care Services Limited
Getting help from Surrey County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Surrey County Council
- Ask for a care needs assessment
- Phone: 0300 200 1005, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Surrey County Council
Checked on the council's website, November 2026.
Common questions
- Does Your Quality Care Services Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Your Quality Care Services Limited.
- When was Your Quality Care Services Limited last inspected?
- The Care Quality Commission's latest rating for Your Quality Care Services Limited was published on 30 July 2026.
- Who runs Your Quality Care Services Limited?
- Your Quality Care Services Limited is run by Your Quality Care Services Limited. It runs 10 services in England, 6 of them in the South East.
- What is Your Quality Care Services Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 30 July 2026.
Contact
- Phone
- 020 8393 3544
- Address
- Effra House, 34 High Street, Epsom, KT17 1RW Map (opens Google Maps)
Compare nearby
- G Knightsbridge Care Limited Good, less than 0.1 miles away
- G Apex Prime Care - Mid Surrey Good, 0.1 miles away
- G Alina Homecare - Epsom & Ewell Good, 0.1 miles away
- G Redroof House Supported Living Good, 0.8 miles away
- G Bluebird Care (Epsom, Kingston & Sutton) Good, 0.9 miles away