Alina Homecare - Epsom & Ewell
- Home care
- Dementia care
- Registered since 2023
- Ewell, Surrey, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
7 months
since the latest rating was published.
177 of 209
rated home care services in Surrey are rated Good, like this one.
Alina Homecare - Epsom & Ewell: inspection record
Rated Good in March 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Knightsbridge Care Limited Good, 0.1 miles away
- G Your Quality Care Services Limited Good, 0.1 miles away
- G Apex Prime Care - Mid Surrey Good, 0.1 miles away
- G Redroof House Supported Living Good, 0.7 miles away
- G Bluebird Care (Epsom, Kingston & Sutton) Good, 0.8 miles away
What inspectors found
From the Care Quality Commission's assessment published 10 March 2026 (assessment visit 16 February 2026). Quoted under the Open Government Licence.
Date of assessment: 18 February 2026
Alina Homecare – Epsom Ewell is a domiciliary care provider supporting people with personal care in their own homes. This included people living with dementia and people with physical or health conditions. At the time of this inspection, the service was providing the regulated activity of personal care to 7 people, which included 2 people receiving live-in care.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
The service was well-managed by staff who understood what good care looked like. They had ensured there were sufficient staff to meet people’s needs meaning care calls were not rushed, late or missed. Staff were recruited through robust recruitment processes and staff were inducted into the service and received on-going training. This helped ensure people received care from suitably employed and skilled staff.
Systems, processes and practices such as infection control, medicines management and safeguarding awareness were well managed, and staff were supported to retain a good knowledge of best practice.
Staff held care plans for people which contained relevant and necessary information about the person. This resulted in staff getting to know people and how they liked their care and it helped ensure that staff focused on people’s well-being and health.
Staff felt supported by management and said they would have no concerns about speaking up if they needed to. They told us they enjoyed working at the service and there was good teamwork.
The registered manager monitored the service to help ensure a good quality of care was being provided to people. However, where care went wrong, they learnt from this and changed processes and practices to help ensure situations did not reoccur.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this newly registered service. This key question has been rated Good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this newly registered service. This key question has been rated Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this newly registered service. This key question has been rated Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this newly registered service. This key question has been rated Good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this newly registered service. This key question has been rated Good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Kelsea Mehmed
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Alina Homecare Services LimitedBrand: Alina Homecare
- Ownership type
- Organisation
- Companies House number
- 11714388 (opens Companies House)
Alina Homecare Services Limited runs 35 services in England, 9 of them in the South East. 16 are rated Good or Outstanding and 19 have no rating yet.
Other services run by Alina Homecare Services Limited
- G Alina Homecare - Andover Good. Home care, Hampshire
- G Alina Homecare - Brentwood Good. Home care, Essex, East of England
- G Alina Homecare - Bristol South Good. Home care, South Gloucestershire, South West
- G Alina Homecare - Cambridge Good. Home care, Cambridgeshire, East of England
Getting help from Surrey County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Surrey County Council
- Ask for a care needs assessment
- Phone: 0300 200 1005, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Surrey County Council
Checked on the council's website, November 2026.
Common questions
- Does Alina Homecare - Epsom & Ewell provide nursing care?
- The Care Quality Commission's register does not list nursing care for Alina Homecare - Epsom & Ewell.
- When was Alina Homecare - Epsom & Ewell last inspected?
- The Care Quality Commission's latest rating for Alina Homecare - Epsom & Ewell was published on 10 March 2026.
- Who runs Alina Homecare - Epsom & Ewell?
- Alina Homecare - Epsom & Ewell is run by Alina Homecare Services Limited. It runs 35 services in England, 9 of them in the South East.
- What is Alina Homecare - Epsom & Ewell's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 10 March 2026.
Contact
- Phone
- 01372 571722
- Address
- 80, High Street, Ewell, Epsom, KT17 1RE Map (opens Google Maps)
Compare nearby
- G Knightsbridge Care Limited Good, 0.1 miles away
- G Your Quality Care Services Limited Good, 0.1 miles away
- G Apex Prime Care - Mid Surrey Good, 0.1 miles away
- G Redroof House Supported Living Good, 0.7 miles away
- G Bluebird Care (Epsom, Kingston & Sutton) Good, 0.8 miles away