Alina Homecare - Andover

At the time of the inspection, the location did not provide personal care for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

Right Support People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff had completed comprehensive assessments of each person's needs. Staff empowered people to make their own decisions and supported them to maintain an active role in maintaining their own health. Staff followed effective processes to assess and provide the support people needed to take their medicines safely.

Right Care Care was exceptionally person-centred and promoted people's dignity, privacy and human rights. People received kind and compassionate care from staff who understood their individual needs. The support achieved exceptional outcomes for people including helping people to regain skills and independence. Staff understood how to protect people from abuse and people lived as safely as possible because staff assessed, monitored and managed risks. The service had enough staff to ensure that people received a reliable and consistent service that met their needs. Staff recruitment processes promoted safety. Staff used personal protective equipment effectively and safely. The service managed incidents affecting people's safety well.

Right Culture The ethos, values, attitudes and behaviours of leaders and care staff ensured people using services led confident, inclusive and empowered lives. Staff had received relevant training and underwent an induction which helped to ensure they understood their role and responsibilities. Staff evaluated the quality of

support provided to people. Leaders valued people's views