Alina Homecare - Christchurch

People had initial assessments that gathered information about their care needs and lifestyle choices. They were supported by staff that had completed an induction and had on-going training and support that enabled them to carry out their roles effectively. People were supported to access healthcare services when needed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People described care staff as kind, caring and patient and felt involved in decisions about their care and support. Staff were respectful of people's privacy, dignity and independence.

People had person centred care that was reflective of their lifestyle choices. A complaints process was in place and people told us they felt able to raise concerns knowing they would be listened to and actions taken. People had an opportunity to be involved in end of life planning. Staff were confident in providing end of life care with the support of palliative care nurses.

The culture of the service was open, honest and person centred. Staff spoke positively about their work and felt supported in their roles. Quality assurance processes were multi layered and effective at gathering data to drive improvements. Partnerships with other agencies supported new ideas, innovations and up to date national guidance.