Quality Care Dorset Ltd

Care plans were detailed and gave clear explanations for staff on how people preferred their personal care and support to be given. Staff knew people well and understood how they preferred to be supported. Risk assessments were in place that gave clear detail to staff to ensure people were supported safely.

People received care from a consistent team of care staff who knew their care and support needs well.

Medicines were managed and administered safely. Staff supported people to take their medicines safely and had received appropriate medicine administration training. There were sufficient numbers of trained, experienced staff to ensure people's needs were met. Staff were recruited safely; recruitment procedures were in place to ensure the required checks were carried out on staff before they commenced their employment.

People were involved in their care and consulted when planning and agreeing their care and support needs. People felt confident any concerns they raised would be listened to and appropriate action taken. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and staff spoke highly of the registered manager, stating they had an open, friendly and supportive approach. The registered manager was readily available to people, relatives and staff to offer advice and guidance when required.

The service had established good working relationships with health and social care professionals.