Christchurch Care

At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

Right Support: People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. The service was pro-active in establishing links with the local community that benefited people with both practical and social support.

Right Care: People told us they felt safe and had confidence in the staff that cared for them. People had their risks assessed, monitored and regularly reviewed and staff demonstrated a good knowledge of the actions needed to keep people safe. People were cared for by staff that had completed a robust recruitment process. Staffing levels were good and provided the flexibility needed to meet people's changing needs. People had their medicines administered safely. Staff had completed infection, prevention and control training and were kept up to date with best practice guidance.

Right Culture: Staff spoke positively about the organisation and the culture of the service. They felt supported and appreciated, describing a caring organisation that treated people, their families and the staff team with kindness. The service worked in partnership with other agencies which meant they kept up to date with new innovations and best practice guidance.