Dorset Domiciliary Care Agency
- Home care
- Registered since 2014
- Christchurch, Bournemouth, Christchurch and Poole, South West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Rated Good at every inspection since 2016.
2 months
since the latest rating was published.
75 of 82
rated home care services in Bournemouth, Christchurch and Poole are rated Good, like this one.
Dorset Domiciliary Care Agency: inspection record
Rated Good in August 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Bloomfield Care BCP Not yet rated, 0.1 miles away
- G Christchurch Care Good, 0.1 miles away
- G Alina Homecare - Christchurch Good, 0.2 miles away
- G Quality Care Dorset Ltd Good, 0.3 miles away
- G Visiting Angels East Dorset Good, 0.9 miles away
See all home care services in Bournemouth, Christchurch and Poole
What inspectors found
From the Care Quality Commission's assessment published 5 August 2026 (assessment visit 22 June 2026). Quoted under the Open Government Licence.
Date of assessment: 23 June to 25 June 2026. Dorset Domiciliary Care Agency is a service providing care and support to people in their own homes. Not everyone who used the service received a regulated activity. The Care Quality Commission (CQC) only inspects services where people receive the regulated activity of personal care and/or treatment of disease, disorder or injury. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of this inspection, there were 20 people receiving a regulated activity.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We considered this guidance as there were people using the service who have a learning disability and who are autistic.
People were involved and consulted in their care and their views were respected. Care plans and risk assessments were person centred, and enabled staff to support people effectively. Staff were kind and caring, treating people with dignity and respect. People received their medicines as prescribed. Staff felt supported and appreciated by management. Governance systems were operating effectively.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the service met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has remained good.This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Learning disabilities or autistic spectrum disorder, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 9 May 2019. Latest assessment published 5 August 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Voyage 1 LimitedBrand: Voyage
- Ownership type
- Organisation
- Companies House number
- 02215899 (opens Companies House)
Voyage 1 Limited runs 278 services in England, 41 of them in the South West. 239 are rated Good or Outstanding, 24 are rated Requires improvement or Inadequate and 15 have no rating yet.
Other services run by Voyage 1 Limited
- O 1 Sheringham Avenue Outstanding. Care home, Enfield, London
- O 23 Cecil Road Outstanding. Care home, Derbyshire, East Midlands
- O 4 Pages Orchard Outstanding. Care home, Oxfordshire, South East
- O Bewick House Outstanding. Care home, Darlington, North East
Getting help from BCP Council (Bournemouth, Christchurch and Poole Council)
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at BCP Council (Bournemouth, Christchurch and Poole Council)
- Ask for a care needs assessment
- Phone: 01202 123 654, Monday to Thursday 9am to 5pm, Friday 9am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: BCP Council (Bournemouth, Christchurch and Poole Council)
Checked on the council's website, November 2026.
Common questions
- Does Dorset Domiciliary Care Agency provide nursing care?
- The Care Quality Commission's register does not list nursing care for Dorset Domiciliary Care Agency.
- When was Dorset Domiciliary Care Agency last inspected?
- The Care Quality Commission's latest rating for Dorset Domiciliary Care Agency was published on 5 August 2026.
- Who runs Dorset Domiciliary Care Agency?
- Dorset Domiciliary Care Agency is run by Voyage 1 Limited. It runs 278 services in England, 41 of them in the South West.
- What is Dorset Domiciliary Care Agency's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 5 August 2026.
Contact
- Phone
- 01202 486403
- Address
- 6 Silver Business Park, Airfield Way, Christchurch, BH23 3TA Map (opens Google Maps)
Compare nearby
- – Bloomfield Care BCP Not yet rated, 0.1 miles away
- G Christchurch Care Good, 0.1 miles away
- G Alina Homecare - Christchurch Good, 0.2 miles away
- G Quality Care Dorset Ltd Good, 0.3 miles away
- G Visiting Angels East Dorset Good, 0.9 miles away
See all home care services in Bournemouth, Christchurch and Poole