Alina Homecare - Brentwood

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

Medicines were managed safely and administered by trained staff. Medicine audits were able to highlight any errors so appropriate action could then be taken to reduce a reoccurrence. Checks were undertaken to ensure staff continued to be competent administering medicines.

People felt safe and their safety had been maximised with the systems that were in place. Staff knew how to protect people from the risk of harm through abuse. Where concerns were raised these were reported and acted upon.

Recruitment practices were safe and checks were carried out to make sure staff were suitable to work with people who needed care and support.

Staff received the training they required to meet people's needs. Staff spoke positively about the support they received from the manager and told us they felt listened to.

Staff were kind and caring towards people. Staff respected people's privacy and dignity. Staff knew people well and had knowledge about people's histories, likes and dislikes. People's equality, diversity and human rights were promoted and respected.

People's needs were comprehensively assessed with them at the centre of their care and support. Care plans promoted people's independence and were personalised to meet their individual needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Systems were in place to monitor the quality of the service people received. The management team were committed to providing a high-quality service to people with a strive to continuous improvement.