My Homecare Chelmsford

People, relatives and staff were, without exception, positive about the staff and management of the service. Strong governance systems were in place to monitor, maintain and improve the quality of the service to ensure it was person centred in all aspects.

People received safe care from staff who knew them well. There was a safeguarding policy in place and the registered manager and staff knew how to identify and report any concerns.

The service had enough staff to meet the needs of the people using the service. Staff had been safely recruited.

Staff supported people with their medicines. People told us they received their medicines on time. Staff had access to personal protective equipment and there were effective infection prevention and control measures in place.

Staff had received an induction and training to enable them to meet people's needs. We saw that supervisions and spot checks for staff were carried out and staff told us they felt very valued and supported to perform their role by the management team.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were very caring, kind and genuine. They provided care and support to people in a respectful and compassionate way, respecting their individuality and culture.

The service carried out an assessment of each person's needs and how they liked to be cared for and care plans included guidance for staff on how to meet those needs. Assessments of people at risk were identified and plans put in place to mitigate those risks.

People's nutritional needs were met. They received support to eat and drink enough to maintain a balanced

diet. No-one at the service was receiving end of life care.

The registered manager sought support and liaised with health and social care professionals when needed. As a result, staff met people's need safely and effectively.