Wilson's Care

People were safeguarded from harm as systems were in place to protect them. Risks to people were assessed and monitored. Medicine practices showed people received their medicines as prescribed. Staff carried out infection prevention and control measures to minimise the risk of infection. Lessons had been learnt and improvements made as a result.

Staff had been safely recruited with all checks undertaken. However, additional information would make this process more robust especially in relation to staff new to a caring role.

We have made a recommendation about the staff recruitment process.

Assessment processes were person centred and people's care needs had been recorded. Staff received induction, training and supervision to carry out their role. People were supported with eating and drinking. The service worked well in partnership with other professionals to ensure that people received the health care support they needed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice

Staff were caring and kind and treated people with dignity and respect. People were supported to express their views and be actively involved in making decisions about their care and support.

People received personalised care that was responsive to their individual needs. Concerns and complaints were listened and responded to and used to improve the quality of care. Nobody using the service was receiving palliative care.

The service had a clear vision for providing high quality care. Quality assurance systems had been developed to monitor the service and were well managed. People were engaged and involved; the service continuously learnt and improved as it grew and worked in partnership with other services.