Infinite Healthcare Services Head Office

There were enough staff to meet people's needs. People were cared for safely by staff who had been recruited and employed after appropriate checks had been completed.

There were systems in place to ensure people were safeguarded from harm. People were protected as infection control processes were in place. The provider had learnt lessons from incidents to improve the service. People's medicines were given by staff who had received training to do so.

The registered manager enabled staff to develop their skills to provide good quality care. People were supported with meals and drinks to maintain their well-being. Staff worked well with people, their families and professionals to enable people to live as well as possible in their own homes.

People's care was personalised around their needs and preferences. Staff reviewed and adapted support as people's needs changed. End of life care was discussed as part of the assessment.

The registered manager had systems in place to monitor the service, measure outcomes for people and make improvements where needed. Staff felt well supported by the provider and involved in the development of the service.