Magic Helping Hands
- Home care
- Dementia care
- Registered since 2018
- Chelmsford, Essex, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
First rated Requires improvement in 2019, most recently Good in April 2026.
6 months
since the latest rating was published.
258 of 298
rated home care services in Essex are rated Good, like this one.
Magic Helping Hands: inspection record
Rated Good in April 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Faith Home Care Limited Good, less than 0.1 miles away
- G PALS Ltd Good, less than 0.1 miles away
- – Proud To Serve HealthCare Ltd Not yet rated, less than 0.1 miles away
- – Rally Care Limited Not yet rated, less than 0.1 miles away
- – Firstpoint Homecare – Chelmsford Not yet rated, 0.3 miles away
What inspectors found
From the Care Quality Commission's assessment published 16 April 2026 (assessment visit 30 January 2026). Quoted under the Open Government Licence.
Date of assessment: inspection activity started on 17 February 2026 and concluded on 10 March 2026. This was a risk-based assessment due to the concerns received in relation to poor care and governance. As a result, we undertook a responsive assessment to review all key questions.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
Magic Helping Hands is a domiciliary care agency providing personal care to people in their own homes. CQC only inspects where people receive personal care. This is help with tasks relating to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection 75 people were being supported by the service.
We assessed the service against “Right care, right support, right culture” guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence, and good access to local communities that most people take for granted. We found people received care in accordance with this guidance and care workers and staff had received appropriate training relating to people with a learning disability and autistic people. The provider was working in line with these principles.
There were systems in place to ensure people received the care and support they needed. Staff had a good understanding of the people they supported and respected their individual choices and wishes.The provider understood safeguarding policies and procedures, helping to ensure people did not experience abuse or come to avoidable harm.
There was a robust system of audits and management oversight in place that had identified minor issues and had put plans in place to address these.
We spoke with care workers, administration staff and the management team. We received feedback from professionals involved in the service. We reviewed people’s care records and documents relating to the management of the service.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Yema Akinwande
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 1 April 2023. Latest assessment published 16 April 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Magic Helping Hands Limited
- Ownership type
- Organisation
- Companies House number
- 11533812 (opens Companies House)
Getting help from Essex County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Essex County Council
- Ask for a care needs assessment
- Phone: 0345 603 7630, Monday to Thursday 8.45am to 5pm, Friday 8.45am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Essex County Council
Checked on the council's website, November 2026.
Common questions
- Does Magic Helping Hands provide nursing care?
- The Care Quality Commission's register does not list nursing care for Magic Helping Hands.
- When was Magic Helping Hands last inspected?
- The Care Quality Commission's latest rating for Magic Helping Hands was published on 16 April 2026.
- Who runs Magic Helping Hands?
- Magic Helping Hands is run by Magic Helping Hands Limited.
- What is Magic Helping Hands's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 16 April 2026.
Contact
- Phone
- 01245 930380
- Address
- Unit 202, 2 Cromar Way, Chelmsford, CM1 2QE Map (opens Google Maps)
Compare nearby
- G Faith Home Care Limited Good, less than 0.1 miles away
- G PALS Ltd Good, less than 0.1 miles away
- – Proud To Serve HealthCare Ltd Not yet rated, less than 0.1 miles away
- – Rally Care Limited Not yet rated, less than 0.1 miles away
- – Firstpoint Homecare – Chelmsford Not yet rated, 0.3 miles away