Faith Home Care Limited

We have made a recommendation that the provider follow good practice guidance in their recruitment process and recording.

People and their relatives were very positive about their experience of using the service. There were enough staff to care for people safely. People were supported with their medicines as prescribed. Infection prevention and control measures were effective, including the safe management of COVID-19. Systems and processes worked to safeguard people from the risk of abuse. Learning was shared following any incidents.

People received an assessment before joining the service and risk assessments were undertaken to ensure their safety and wellbeing. Staff received training and supervision to support them in their role. Support was given with people's meals, including choice and preferences. People told us they were supported to access health and other services as required. Consent was considered as part of the care provided.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us they were treated with dignity and respect. Staff were caring, kind and considerate. People were involved in their care arrangements and were able to make decisions about how care was provided.

Care planning was personalised and regularly reviewed. Staff built up good relationships with people and relatives to help them maintain their independence and reduce the risk of social isolation. People told us they did not have cause to complain but knew how to do so if required. End of life care was provided if needed.

Systems and processes were in place to ensure oversight and governance of the service, including a range of regular audits. People told us they found the registered manager responsive and approachable. There was a positive and open culture. People's feedback on care was sought through reviews and surveys. The provider worked effectively with other professionals to support people to access healthcare services.