ECL Mid Essex

Each person who used the service received the regulated activity of personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People told us they were safe and had no concerns about their safety. Suitable arrangements were in place to protect people from abuse and avoidable harm. Staff understood how to raise concerns and knew what to do to safeguard people. Risks to people were identified and managed to prevent people from receiving unsafe care and support. The service was appropriately staffed to meet the needs of the people using the service. People received their medicines as prescribed and in a safe way. Recruitment procedures were followed to ensure the right staff were employed. People were protected by the provider's arrangements for the prevention and control of infection. Arrangements were in place for learning and making improvements when things go wrong.

Suitable arrangements were in place to ensure staff were trained and newly appointed staff received a robust induction. People were supported with their dietary requirement needs. The service ensured they worked collaboratively with others and people were supported to access healthcare services where needed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were treated with care, kindness, dignity, and respect. People received a good level of care and support that met their needs and preferences. Staff had a good knowledge and understanding of people's specific care and support needs and how they wished to be cared for and supported. Support plans were in place to reflect how people would like to receive their reablement care and support. Information about how to make a complaint was available and people's representatives told us they were confident to raise issues

or concerns.