Knightsbridge Care Limited

Staff told us they had sufficient time to travel in between visits and they felt they could discuss with the management of the service if they needed further time. Staff had received relevant training in relation to their role and told us they were offered opportunities for further training and progression.

We observed there were adequate supplies of personal protective equipment (PPE) available for staff in the office. Relatives told us they felt staff followed good infection prevention and control practices. Staff told us there were systems in place to ensure they always had enough PPE.

We were told staff were kind, caring and respectful towards people using the service. Staff encouraged people to be as independent as possible. People's care plans provided staff with detailed information on how to support them effectively.

There were systems in place to monitor the quality of care provided. Relatives and staff told us they knew how to complain and told us they felt confident the registered manager and provider would listen to their concerns and address these appropriately.

Relatives and staff told us they felt the leadership of the service was effective and encouraged people to be engaged in the service and involved in their care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.