Green Arrow Homecare LTD

At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

Green Arrow is a domiciliary care agency providing the regulated activity personal care to people in their own homes. At the time of our inspection there were 46 people using the service living with a mixture of health conditions such as diabetes, Parkinson's and dementia. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection 45 people were receiving support with the regulated activity.

People were supported by kind and caring members of staff. We were told staff respected people's privacy and treated them with dignity.

People were kept safe from the risk of harm by staff that had been safely recruited. Staff supported people with their medicines and ensured they had enough to eat and drink.

Staff and people felt supported by the registered manager who was keen to work with other professionals and ensured people had access to health professionals in a timely way.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Support: The model of care maximised people's choice, control and independence.

Right Care: Care was person-centred and promoted people's dignity, privacy and human rights.

Right Culture: The ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives.