Novus Care Limited - Surrey
- Home care
- Dementia care
- Registered since 2014
- Cranleigh, Surrey, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Rated Good at every inspection since 2016.
5 months
since the latest rating was published.
177 of 209
rated home care services in Surrey are rated Good, like this one.
Novus Care Limited - Surrey: inspection record
Rated Good in May 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Bright Care Cranleigh Good, 0.1 miles away
- G Green Arrow Homecare LTD Good, 0.2 miles away
- – Voss Care Group LTD Not yet rated, 0.2 miles away
- – Mrs Sylvia Ardo White Not yet rated, 0.8 miles away
- G Cranleigh Homecare Good, 1 mile away
What inspectors found
From the Care Quality Commission's assessment published 28 May 2026 (assessment visit 12 May 2026). Quoted under the Open Government Licence.
Date of assessment: 13 and 14 May 2026.
Novus Care Limited - Surrey is a domiciliary care agency. The service is registered to support younger and older adults, those with mental health conditions including addictions, physical disabilities, learning disability and autistic, and sensory impairments. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgments about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices and independence. Whilst the majority of people supported were not autistic or had a learning disability, we still considered this guidance in relation to the people that were.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
We undertook this assessment due to the aged rating. At the time of the inspection there were 60 people being supported with personal care.
Risks were identified, assessed and managed, and staff understood their responsibilities in safeguarding people from abuse and neglect. Incidents and concerns were reported and reviewed, and learning was used to improve practice. Rotas were planned carefully to ensure staff had sufficient travel time in between care calls. Staff were provided with an effective induction and ongoing training and supervisions took place.
Assessments were completed before care started and reviewed when people’s needs changed. Staff worked with health and social care professionals where needed, supporting good outcomes and continuity of care.
Staff understood the importance of maintaining dignity and privacy when supporting people in their own homes. People were treated as individuals, and care plans reflected people’s preferred routines, preferences and life history. Leaders listened to feedback and responded appropriately to concerns and complaints. Care delivery was well organised and accessible, supporting reliable and consistent care visits.
The service was well-led. Leaders promoted a clear direction focused on person‑centred care and continuous improvement. Governance systems provided oversight of quality, risk and performance. Leaders were approachable, and staff felt supported to raise concerns, contribute to learning and deliver safe, high‑quality care in people’s homes.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Charlotte Swateridge
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, People who misuse drugs and alcohol, People with an eating disorder, Physical Disability, Sensory Impairment, Whole Population
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 24 May 2019. Latest assessment published 28 May 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Novus Care Limited
- Ownership type
- Organisation
- Companies House number
- 07773800 (opens Companies House)
Novus Care Limited runs 5 services in England, 1 of them in the South East. 4 are rated Good or Outstanding and 1 has no rating yet.
Other services run by Novus Care Limited
- G Novus Care Limited - Canvey Island Good. Home care, Essex, East of England
- G Novus Care Limited - Watford Good. Home care, Hertfordshire, East of England
- G Novus Care Limited - Wickford Good. Home care, Essex, East of England
- – Novus Care Limited - Live in service Not yet rated. Home care, Essex, East of England
Getting help from Surrey County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Surrey County Council
- Ask for a care needs assessment
- Phone: 0300 200 1005, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Surrey County Council
Checked on the council's website, November 2026.
Common questions
- Does Novus Care Limited - Surrey provide nursing care?
- The Care Quality Commission's register does not list nursing care for Novus Care Limited - Surrey.
- When was Novus Care Limited - Surrey last inspected?
- The Care Quality Commission's latest rating for Novus Care Limited - Surrey was published on 28 May 2026.
- Who runs Novus Care Limited - Surrey?
- Novus Care Limited - Surrey is run by Novus Care Limited. It runs 5 services in England, 1 of them in the South East.
- What is Novus Care Limited - Surrey's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 28 May 2026.
Contact
- Phone
- 01483 548777
- Address
- 210a High Street, Cranleigh, GU6 8RL Map (opens Google Maps)
Compare nearby
- G Bright Care Cranleigh Good, 0.1 miles away
- G Green Arrow Homecare LTD Good, 0.2 miles away
- – Voss Care Group LTD Not yet rated, 0.2 miles away
- – Mrs Sylvia Ardo White Not yet rated, 0.8 miles away
- G Cranleigh Homecare Good, 1 mile away