Novus Care Limited - Canvey Island

Staff received training, supervision and appraisals to help them develop the necessary knowledge and skills to be competent in their role. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were very caring and motivated to support people. People were respected as individuals. Care plans contained very detailed information and guidance for staff on how to meet people's needs. People's preferences for their care and support were regarded throughout. Whilst the level of detail was very person centred we noted one care plan required an update.

Staff knew what mattered to each person. People were provided with information on how to make a complaint and systems were in place to respond appropriately. The views of people were sought to drive improvements. People's end of life needs were not always being identified in their care plans. We made a recommendation in relation to end of life.

Staff were included in the running of the service. Staff told us the management team were supportive and they enjoyed working at the service. The previous registered manager had been promoted to an operations manager, and a new manager had been appointed.