Mayfair Care Services Ltd

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our assessment there were 36 people receiving personal care support.

This assessment was comprehensive covering all the quality statements. The provider was rated good in September 2018, at this assessment the rating remained good.

The registered manager had a robust oversight of key areas such as safeguarding documentation, recruitment records, medicines management and the timing and safety of people's care visits. There were robust systems to monitor the service, to provide a clear oversight of risk and to improve outcomes for people.

The registered manager’s quality assurance system was effective which meant they were able to demonstrate staff were safely recruited, trained and supervised to provide safe care and support for people. People's medicines were managed safely by trained and competent staff and the management team understood their duty and roles in safeguarding people from the risk of harm or abuse.

We inspected the service against ‘Right support, right care, right culture’ guidance to make judgments about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We found the provider was meeting these values.

People received person centred care and support delivered by a staff team who treated them with dignity and respect. The management team and staff understood how to respond to challenges and barriers to care and support that people might face.

People's relatives said staff were kind, caring and professional. Staff said they were happy working with Mayfair Care Services and felt valued by the management team and their colleagues. There was an open culture where people were able to make changes to their support and give feedback without fear of reprisals.