Novus Care Limited - Watford
- Home care
- Dementia care
- Registered since 2012
- Croxley Green, Hertfordshire, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2016.
8 years
since the latest rating was published. A rating this old may not show how the service is today.
151 of 188
rated home care services in Hertfordshire are rated Good, like this one.
Novus Care Limited - Watford: inspection record
Rated Good in May 2019.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Bluebird Care (Chiltern & Dacorum) Good, 0.1 miles away
- G Bluebird Care (Watford & Three Rivers) Good, 0.1 miles away
- – NNC Supported Living - Main Office Not yet rated, 0.6 miles away
- – Spectrum Healthcare Support Limited Not yet rated, 0.6 miles away
- – Ama Homecare Ltd Not yet rated, 1.3 miles away
What inspectors found
From the Care Quality Commission's inspection report published 1 May 2019. Quoted under the Open Government Licence.
About the service: Novus Care provides person care for people with dementia, mental health, physical disability and sensory impairment who live in their own homes.
Read the rest of CQC's summary
People's experience of using this service: Care plans had been developed when people started using the service. However, risk assessments had not always been developed for each identified risk and lacked detail and guidance for staff. Staff demonstrated they knew the people they supported.
Care plans were person centred and detailed people's choice and preferences. The registered manager was involved in the day to day support due to covering staff vacancies. However, this meant the auditing and monitoring of the service needed to improve. Audits were not always completed in a comprehensive way.
Staff received all the training they needed to do their role.
People felt the staff were caring and they were happy with the support they received. Staff were responsive to people's needs and supported them in the way they wanted to be supported.
Questions to ask the service
- Well-led was rated Requires improvement on 1 May 2019. Ask about changes in management and what has changed since the report.
- The last rating is 8 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Registration details
- Registered manager
- Angela Cazac
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, People who misuse drugs and alcohol, People with an eating disorder, Physical Disability, Sensory Impairment, Whole Population
Inspection report
Read the full inspection report (opens the Care Quality Commission website)4 inspection reports, latest 1 May 2019. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Novus Care Limited
- Ownership type
- Organisation
- Companies House number
- 07773800 (opens Companies House)
Novus Care Limited runs 5 services in England, 4 of them in the East of England. 4 are rated Good or Outstanding and 1 has no rating yet.
Other services run by Novus Care Limited
- G Novus Care Limited - Canvey Island Good. Home care, Essex
- G Novus Care Limited - Surrey Good. Home care, Surrey, South East
- G Novus Care Limited - Wickford Good. Home care, Essex
- – Novus Care Limited - Live in service Not yet rated. Home care, Essex
Getting help from Hertfordshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Hertfordshire County Council
- Ask for a care needs assessment
- Phone: 0300 123 4042, Monday to Friday, 8.30am to 5.30pm (closed weekends and public holidays)
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Novus Care Limited - Watford provide nursing care?
- The Care Quality Commission's register does not list nursing care for Novus Care Limited - Watford.
- When was Novus Care Limited - Watford last inspected?
- The Care Quality Commission's latest rating for Novus Care Limited - Watford was published on 1 May 2019.
- Who runs Novus Care Limited - Watford?
- Novus Care Limited - Watford is run by Novus Care Limited. It runs 5 services in England, 4 of them in the East of England.
- What is Novus Care Limited - Watford's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 1 May 2019.
Contact
- Phone
- 01923 252401
- Address
- Unit 6 Century Court, Tolpits Lane, Watford, WD18 9RS Map (opens Google Maps)
Compare nearby
- G Bluebird Care (Chiltern & Dacorum) Good, 0.1 miles away
- G Bluebird Care (Watford & Three Rivers) Good, 0.1 miles away
- – NNC Supported Living - Main Office Not yet rated, 0.6 miles away
- – Spectrum Healthcare Support Limited Not yet rated, 0.6 miles away
- – Ama Homecare Ltd Not yet rated, 1.3 miles away