Niche Care Rotherham

People received safe care. Safeguarding procedures were in place and staff were aware of and had received training in safeguarding adults. Staff were knowledgeable of the risks associated with people’s care and knew how to support them to minimise risks. Care plans detailed risks to people with plans in place to reduce risks. People told us they received safe care from Niche Care Rotherham. People were supported by consistent staff who knew them well. Staff received regular training to ensure their skills and knowledge were up to date. However, staff did not always feel supported by the management team and often didn’t feel listened to. The registered manager informed us they would take action to improve staff morale.

People’s needs were assessed, and care delivered in line with people’s needs.

People told us they were treated with dignity and respect and said the staff were caring and understood their needs. The provider had systems in place to promote the wellbeing of their staff, however, staff did not feel these systems were effectively used. Staff told us they did not feel valued or supported. People confirmed staff deliver person centred care.

The provider had systems in place to ensure care and support was flexible to meet people’s needs. People and their relatives felt the provider was responsive and took action to work around people’s preferences and provide flexible support. For example, 1 person had medical appointments to attend, and visits were arranged flexibly around these.

Systems in place to support staff were not always effective. Staff did not feel involved in the service and said communication between the care workers and the office staff was poor. They felt their opinions and views were not valued. Systems in place to monitor the service had identified areas of development and action plans supported the providers response to issues identified.