Crossroads (Barnsley) Limited

We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We found people received care and support in accordance with the principles of this guidance.

The provider had a clear vision and consistently put their values into action. These values included equality, inclusion, dignity, and respect for people’s human rights. Leaders made sure these values guided everyday practice.

The provider showed strong understanding of local needs and took effective action to improve outcomes for people and the wider community. They developed inclusive community spaces and support services, worked in partnership with other organisations, and reduced barriers for people who may otherwise struggle to access support. For example, the service ran a community café, organised drop-in hubs for staff, delivered health education sessions and created volunteering training, and employment opportunities. These projects ensured that people from different backgrounds, including those with complex needs or limited prior engagement, could access support in ways that suited their circumstances.

The provider demonstrated exceptional practice through a proactive, preventative approach to safety and health. They developed a fire safety education film and provided drop in health education sessions on how to identify early cancer symptoms, including prostate, breast, and ovarian cancer. These sessions improved awareness, encouraged timely access to health services, and supported efforts to reduce health inequalities.

People were safe and protected from harm. Staff understood how to manage risks and responded promptly to concerns. People and relatives knew who to contact if they were worried and felt confident issues would be addressed. The provider acted quickly when safety concerns were raised and took appropriate action to reduce ongoing risk. Communication with families supported safe care, and staff worked in a way that balanced safety with people’s independence.

The service had infection prevention and control measures in place which were in line with current guidance. People received a consistent and reliable service, provided by regular staff with whom they were familiar.

Staff maintained exceptional focus on people's strengths and promoted what they could do, this meant people had a fulfilling and meaningful everyday life and opportunities for new experiences. People were supported by staff to achieve their aspirations and pursue their interests.

Staff supported people with their medicines in a way that promoted their independence and achieved the best possible health outcomes. People played an active role in maintaining their own health and wellbeing.

The provider made sure people got all the information they needed in an accessible way for them, to make decisions about their care and support while feeling comfortable and safe.