Avalon Teesside Services

There were systems in place to keep people safe. Staff safeguarded people from abuse. Risks to people's health, safety and well-being were managed. There were enough staff to meet people's needs and safe recruitment processes were followed. A relative told us, "There are enough staff. In all the years they've helped us, I've never had a problem. I think they must have a very robust interview process, because the staff we've had, are so good." Medicines were safely administered and managed. The provider learned from previous accidents and incidents to reduce future risks. The provider and staff protected people from the risk or spread of infection.

The service was well managed. The provider, registered manager and staff promoted a positive culture in the service. Relatives and an advocate were complimentary about staff and the care people received. The provider had an effective quality assurance process in place which included regular audits and spot checks. People, relatives and staff were regularly consulted about the quality of the service through regular communication, surveys and reviews.