Care & Support Solutions
- Home care
- Dementia care
- Registered since 2016
- Thornaby-on-Tees, Stockton-on-Tees, North East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
First rated Requires improvement in 2017, most recently Good in August 2023.
3 years
since the latest rating was published. A rating this old may not show how the service is today.
26 of 27
rated home care services in Stockton-on-Tees are rated Good, like this one.
Care & Support Solutions: inspection record
Rated Good in August 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Avalon Teesside Services Good, 0.2 miles away
- – Dale Care - Stockton Home Care Not yet rated, 0.2 miles away
- G Moon Rise 24hr Recruitment Ltd Good, 0.2 miles away
- G Classic ResourcesUK Ltd Good, 0.4 miles away
- O Home Instead Cleveland Outstanding, 0.4 miles away
What inspectors found
From the Care Quality Commission's inspection report published 1 August 2023. Quoted under the Open Government Licence.
People received kind and caring support from staff who knew them well. Staff treated people with dignity and respect. People's independence was protected and promoted.
Read the rest of CQC's summary
Medicines were managed safely. Risks to people were assessed and addressed. Staffing levels were monitored and safe recruitment processes were in place. The provider had effective infection prevention and control systems.
Staff were supported with training, supervision and appraisal. People's needs were effectively monitored on an ongoing basis. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.
People received personalised support based on their assessed needs and choices. Staff supported people to communicate effectively. The provider had a clear complaints process in place.
Governance systems were used to monitor and improve standards. Feedback was sought and acted on. The provider worked effectively with other professionals to help people achieve good care outcomes.
Questions to ask the service
- The last rating is 3 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Anne Ellenor
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Physical Disability, Sensory Impairment, Whole Population
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 1 August 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
- Companies House number
- 07574907 (opens Companies House)
Getting help from Stockton-on-Tees Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Stockton-on-Tees Borough Council
- Ask for a care needs assessment
- Phone: 01642 527764
- Contact adult social care online
- Support for carers
- Paying for care: Stockton-on-Tees Borough Council
Checked on the council's website, November 2026.
Common questions
- Does Care & Support Solutions provide nursing care?
- The Care Quality Commission's register does not list nursing care for Care & Support Solutions.
- When was Care & Support Solutions last inspected?
- The Care Quality Commission's latest rating for Care & Support Solutions was published on 1 August 2023.
- Who runs Care & Support Solutions?
- Care & Support Solutions is run by Care & Support Solutions (North East) Limited.
- What is Care & Support Solutions's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 1 August 2023.
Contact
- Phone
- 07827 676861
- Address
- 3 Halegrove Court, Cygnet Drive, Stockton-on-tees, TS18 3DB Map (opens Google Maps)
Compare nearby
- G Avalon Teesside Services Good, 0.2 miles away
- – Dale Care - Stockton Home Care Not yet rated, 0.2 miles away
- G Moon Rise 24hr Recruitment Ltd Good, 0.2 miles away
- G Classic ResourcesUK Ltd Good, 0.4 miles away
- O Home Instead Cleveland Outstanding, 0.4 miles away