Classic ResourcesUK Ltd

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

At the time of the inspection no one was receiving support with their medicines. There was a policy in place and staff were trained to administer medicines if this changed in the future.

Infection prevention and control procedures were followed by staff and they had received training in donning and doffing of PPE. People confirmed staff always wore PPE and disposed of it correctly.

Safe staff recruitment processes were in place. Staff followed an induction programme, which included shadowing experienced staff. Staff training was up to date and the registered manager was in the process of accessing further specialist training.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People appreciated receiving care from the same staff group, who visited at the planned time and had not missed a call. If staff were going to be late, people were informed. People told us staff were kind, friendly, treated them with dignity and promoted their independence.

Care and support plans provided guidance for staff on how to support people with their care.

People knew how to raise a concern and were confident it would be dealt with appropriately.

Quality assurance audits were undertaken by the registered manager which provided oversight of the service.

The registered manager was passionate when speaking about the service, people they provided care for, and acknowledged the importance of valuing staff. Staff told us the registered manager was approachable

and they were confident in their management skills.